If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal:
- Follow all instruction on the portal to initiate the return or exchange
- Once exchange or return is approved, you will be e-mailed instructions along with a return form to send item/s back
- We will refund you upon receipt of your return and you will be notified via e-mail
- There will be a restocking fee of $3.00
- Please contact Journeybellsboutique@gmail.com for any other questions